Terms & Condition Agreement

The Contract

The mention Terms & Conditions govern the relationship between you (client) and Annapurna Trekking Agency (Register Company Number ……). Make sure to go thoroughly through the contract and note that by booking a trip with us, you are accepting to be bound by the Terms and Conditions as well as the cancellation policy and certain limitations of liability. Both parties agree to these Terms and Conditions to resolve any legal or other disputes that may arise during the trip.

Booking a Trip

A trip includes any of our services you use. It includes Tours, Trekking, Expeditions or any other outdoor programs.
Your booking will only be confirmed and becomes definite if you receive confirmation invoice or email by Annapurna Trekking Agency. From this very moment, the contract between the Company and the Client comes into existence.
The company holds the right to increase or decrease service/package price unless your booking is approved and a contract comes into force.
*Note – Company will not hold accountability for any insurance agreement, warranty, description of services, prior agreement, or conditions, other than as stated within the contract.

Deposit Requirement
You have to pay a non-refundable deposit of 25% of the trip cost at the time of booking the trip. The remaining amount can be paid after your arrival in Kathmandu before the commencement of the trip.
The 25%  non-refundable deposit should be paid to the Company or its Representative. A tailor-made package might need full payment or higher deposits at the time of booking. If the deposit is another then mentioned in this clause, you will be informed by the Company while booking the trip.

Injuries & Evacuations
Annapurna Trekking Agency would not hold any responsibility for injuries/health conditions/emotional or other conditions suffered by the Client during the Trip. We recommend Clients to take enough insurance packages, including medical emergencies and evacuation by Helicopter.
*Note – Our package cost does not include the Client’s Personal Insurance.

Services missed or unused
There will be no discounts or refunds for missed or unused services. This includes voluntary or involuntary termination/departure from the tour, i.e. sickness, death of a family member, late arrival on the tour, or early departure (either voluntarily or involuntarily).

Complaints
Annapurna Trekking Agency will consider any complaint done by written notice to us within 15 days of the end of the trip.
Jurisdiction
The contract between Annapurna Trekking Agency and Client (you) shall be subject to the laws of Nepal under the jurisdiction of the government of Nepal.

Updating of Terms & Conditions
The Company reserves the right to update and amend these terms and conditions at any time. It is the responsibility of the Client to keep updated with any changes. The current version of terms and conditions will always be found on the website www.abc.com and will be the terms referred to in any dispute.

Payment Process
The deposit can be sent by bank transfer or by Credit Card/Debit Card (Visa,  MasterCard, Union Pay, American Express, and JCP).

(1) Payment by Credit Card and Debit Card (Visa, MasterCard, American Express, JCP, and Union Pay):
Pay Please complete the necessary details in the form including your credit card details, signature (same as in your passport & Credit Card) for MasterCard, American Express, Visa, JCP, and Union.
You can download the form (PDF version ) here.
E-mail the filled form to Annapurna Trekking Agency. Likewise, if you are paying the deposit by Credit Card, it will be charged by ABC Bank on the behalf of Annapurna Trekking Agency.
*Note – You will be charged extra 4% when you make the payment with a Credit Card.

(2) Payment via Wire/Bank Transfer:

Our Bank Details for Wire Transfer:
Pay to [Company Name]:  Annapurna Trekking Agency
Company Street Address: Tridevi Marg (Street), Thamel, Kathmandu, Nepal
Company Contact info: +977 1 4422718, 4417875
Current A/c No: 01902697600024
Paying Bank: Himalayan Bank Ltd
Banking Branch: Thamel
Account Type: Current Account USD
Bank Street Address: Tridevi Marg, Thamel, Kathmandu, Nepal
SWIFT CODE: HIMANPKA
Please note that the Company will not be responsible for any delay or loss during the transfer process. In case money received by us is less than the amount sent because of the mediator bank or any other reasons, you are requested to pay accordingly after your arrival in Kathmandu so that the total amount get equivalent to the product cost.
Make sure to e-mail us the bank reference number or remittance slips after you have transferred deposit. Sometimes bank forwards the money with a changed name; if we have reference number/remittance slips and sender details, it will be easy for us to check.
4. Final Payment/Acceptance of Booking/Client details:
After your arrival in Nepal, you can pay the remaining amount for our services like trekking, tours, climbing, expedition or any kind of trips. Final payment can be made by bank transfer, cash or by Credit Card/Debit Card (Visa, American Express, JCP, MasterCard, and Union Pay).
*Note – You will be charged 4% extra when the payment is made by cards
Cancellation Policy
If cancellation is done by the Client:
The cancellation made by a Client must be made in writing and approved by the Company. The date on which the request to cancel is received by the Company or its Representatives will conclude the applicable cancellation charge.
The cancellation charges are executed hereafter as a percentage of the total tour price:
Cancellation 45 days or more before departure: Loss of deposit
Cancellation 45-21 days before departure: 50% of the cost of services booked
Cancellation less than 21 days before departure: 100% of the cost of services booked
The Client is strongly advised to take out cancellation insurance at the time of making the booking.
*Note – No refunds will be made if you voluntarily leave a trip for any reason after the trip has commenced. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized.
If cancellation is done by the Company:
The Company reserves the right to cancel any trip you booked including a guaranteed trip, prior to departure due to reasons beyond its control (i.e. natural disasters, flight cancellation, political instability, sickness, quarantine, industrial action, wars, protests, government intervention, weather conditions, or other untoward occurrences). In such a case, Annapurna Trekking Agency will refund the trip price only. If The Company cancels a departure, which is confirmed to run, we will refund the trip price, or you are allowed to take an alternative trip of the same value.
* Note – Significant alterations do not include a change of airline carrier, flight time tables or itineraries provided the departure and arrival dates remain unchanged, the substitution of a vessel, modification of itineraries, and change in cabin category or hotel accommodation provided it is of the same category.
The Company is not liable for any subsidiary expenses or consequential damages that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or train, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc.